FAQ

1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 7–14 business days depending on your location.

2. How much does shipping cost?
Orders under €100 have a flat shipping fee of €9.90. Orders over €100 qualify for free shipping.

3. Do you ship internationally?
Yes — we ship across Europe.

4. Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email.

5. What is your return policy?
You may return items within 14 days of delivery. Products must be unused and in original condition.

6. What if my product arrives damaged?
Contact us within 48 hours of delivery with photos and we’ll arrange a replacement or refund.

7. Can I cancel or change my order?
Orders can be modified or canceled within 12 hours of purchase. After that, processing may already be underway.

8. What payment methods do you accept?
We accept Visa, Mastercard, Google Pay, PayPal, and Klarna.